FAQ
Are your products Gluten-free?
While we are not Gluten-free certified, the following items are made with gluten-free ingredients:
Are your products Dairy-free?
Some, but not all of them are Dairy-free. Check the product packaging, as all of our
allergens are properly labeled on the package.
Are your bowls made in a Gluten-free facility?
The facility where our bowl are made does on occasion produce gluten-containing items.
There are allergen-specific changeover protocols in place to reduce the possibility of
cross-contamination to as low as possible.
Do your products contain any nuts or tree nuts?
Other than our Coconut Shrimp, our product contains no nuts or tree nuts & are produced
in a nut-free facility. Although not scientifically classified as a “tree nut”, and allergies are rare,
the FDA does require labeling of food with coconut.
Is your packaging recyclable?
Yes! We source paperboard for our outer carton from an approved FSC (Forest Stewardship Council) supplier that utilizes 100% virgin fibers of Radiata Pine and Eucalyptus. The paper bowl inside is also made from renewable and sustainable materials and is 90% biodegradable.
Within the manufacturing process the supplier complies with FDA guidelines and uses paperboard that meets CFR regulations:
- 21 CFR § 176.170 Components of paper and paperboard in contact with aqueous and fatty foods.
- 21 CFR § 176.180 Components of paper and paperboard in contact with dry foods.
You may find a plastic inner bowl instead of paper. This is due to ongoing supply chain issues in the CPG industry and is only temporary. However, these CPET bowls are still fully recyclable.
Why do I sometimes get paper bowls and other times get plastic bowls?
Scott & Jon’s made the change to using all paper bowls to be more environmentally friendly. However, with recent supply chain issues, we have had to go back to using plastic bowls with some of our products to keep our delicious meals on shelf. However, these CPET bowls are still fully recyclable, and we are making every effort to secure paper bowls for all our products moving forward. Please be patient with us!
How do I cook your bowls if I don't have a microwave?
Our entrees are designed for a microwave. If a microwave is unavailable we suggest the follow methods:
STOVETOP cooking instructions for 8oz bowls:
1. Empty the bowl into a pan
2. Add 1/4 cup of water
3. Cook on medium heat until the shrimp are fully cooked
OVEN cooking instructions for 8oz bowls:
1. Preheat oven to 375F and have wrack set in the middle of the oven
2. Remove bowl from box and make a 1” slit in the middle of the film
3. Place bowl on baking sheet and cook for 30 – 35 minutes making sure food reaches a minimum of 165F
4. Let rest for 2 minutes then carefully remove film being aware of steam.
5. Stir and enjoy.
Did you change your Cilantro Lime Shrimp recipe?
Yes, we did make a change to increase flavor and overall goodness with some heart-healthy,
polyunsaturated fat. This increased calories slightly, but still well below our goal of under
300 calories while maintaining good macros.
Why are the shrimp gray?
Our shrimp bowls are intentionally prepared with frozen raw shrimp. This is a feature
that differentiates us from other prepared frozen meals. Our shrimp are only cooked
once in your microwave, which gives them a fresher taste. Raw shrimp are typically
a translucent-greyish color, which is perfectly normal. They will turn a white/pinkish
color when properly cooked.
Where are the shrimp sourced from?
All of our shrimp is sourced from BAP-certified sources. The BAP (The Best Aquaculture Practices)
certification standards require companies to comprehensively address environmental and social
responsibility, animal welfare, food safety and traceability throughout their operations.
How many shrimp are supposed to be in each bowl?
4-6 shrimp are typically found in each bowl. Our ingredients, including shrimp, are added
by total weight. Because shrimp naturally vary in size and weight, there may be a different number of
shrimp in an individual meal, but the weight proportions should be equivalent.